erek03 Account & Payment FAQ

We at erek03 provide our gaming and sportsbook services only in jurisdictions where such services are legally permitted by local law. We do not offer our services in territories where online wagering is prohibited. Users are responsible for verifying that access and use of erek03 comply with the laws and regulations of their own jurisdiction. Service availability may change if local laws change. If you are unsure whether erek03 is available in your jurisdiction, contact our support team. We operate across Indonesia's major payment and banking infrastructure, including Jakarta, Surabaya, Bandung, and Medan regional hubs, and coordinate with e-wallet providers during national holidays such as Idul Fitri and Idul Adha.

Once you log in to your erek03 account, you can adjust your account settings via the Account menu. You can update your email, mobile number, password, and two-factor authentication settings. If you wish to temporarily pause your account activity, contact our support team and we can restrict access to your account for a set period. To close your account permanently, you must contact support with your username and identity verification details. Our team will process account closure within two to three business days. Any remaining account balance will be withdrawn to your registered payment method after identity verification is complete.

No. Each person is permitted to maintain only one active erek03 account. If we detect that you have opened multiple accounts using the same identity documents, email address, mobile number, or payment method, we will close all duplicate accounts and may restrict your access to erek03. Multiple accounts violate our Terms & Conditions and anti-money-laundering regulations. If you have forgotten your login details to your existing account, use the password recovery feature on the login page or contact our support team with your email address or mobile number to regain access.

erek03 does not charge transaction fees on deposits or withdrawals. Your full deposit amount is credited to your account immediately for e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and typically within one business day for bank transfers (mobile banking, local payment, online payment, e-wallet). Your withdrawal request is processed and sent to your registered payment method without deduction. However, your e-wallet provider or bank may charge their own fees on transfers in or out of your account — these fees are set by the payment provider, not erek03. Check with your bank or e-wallet for their standard transfer fees before depositing or withdrawing.

We at erek03 review withdrawal requests within standard business windows. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically settle in seconds to minutes after approval. Bank transfer withdrawals (online payment, e-wallet, mobile banking, local payment) may take up to one business day to appear in your account, depending on the bank's processing schedule. If your withdrawal request includes a first-time withdrawal to a new payment method, we may require additional identity verification, which adds one to two business days to the process. During national holidays such as Idul Fitri, processing times may be extended. Check your withdrawal history in your account to see the status of pending requests. If your withdrawal is delayed beyond the expected window, contact our support team with your withdrawal reference number.

We at erek03 from time to time feature new-account welcome offers. These may include deposit-matched bonuses, free-bet credits, or other promotional packages. Specific offer details, terms, and eligibility vary by promotion and launch date. All welcome offers on erek03 are subject to our standard Terms & Conditions, including wagering requirements, minimum bet amounts, and game restrictions. Bonuses expire if unused within a set period (typically 30 days from issuance). You can view active promotions in your account dashboard or on the Promotions page. For details on any current welcome offer, contact our support team and we can explain the terms and how to claim it.

We at erek03 offer betting markets on major football competitions globally and in Indonesia. Key markets include Liga 1 Indonesia (Indonesia's top domestic league), Piala Indonesia (Indonesia's domestic cup), Piala AFF (Southeast Asian club championships), Piala Asia (AFC Asian Cup), and major international tournaments including the Champions League, Premier League, and international World Cup qualifiers. Live-score adjacent betting (in-play markets) is available on selected fixtures. We also cover esports markets such as Mobile Legends, Free Fire, and PUBG Mobile tournaments. Casino and slot games run parallel to sports betting — live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are available 24/7. For a current full list of available markets and games, log in to your account or contact support.

Our multilingual support team is available via live chat 08:00–22:00 Jakarta time, seven days a week. We offer support in English and Bahasa Indonesia. Response times typically range from subject to verification during peak hours. If live chat is unavailable or you prefer email, you can reach us at [email protected]. Email inquiries typically receive a response within one to two hours during business hours (Monday–Friday, 09:00–17:00 Jakarta time). For account security issues or urgent matters, use live chat for faster assistance. You can also access support through your account dashboard under the Help section.